Refund policy

Last updated: November 11, 2026

Everything we sell is food made in our Bozeman kitchen, so we can't take returns. If something is wrong with your order, we'll make it right.

If something is wrong with your order

If you get the wrong dish, or something arrives damaged, late or thawed, tell us within 24 hours of pickup or delivery and send a photo. Email info@ordersupdelivery.com or call 406-662-1262. Our kitchen manager will send a replacement or refund the item, whichever you prefer.

We can't refund an order because you didn't like a dish. We're always glad to hear about it, though, and we'll help you pick something else next time.

How refunds are paid

Refunds go back to the card you paid with. Once we approve a refund, it usually shows up in 5 to 10 business days, depending on your bank.

Cancelling an order

  • Market meals (frozen): you can cancel any time before you pick up your order.
  • Custom orders: you can cancel any time before we start making them.
  • Holiday dinners: you can cancel until the order-by date shown on the holiday dinners page. After that date we've already bought for and planned your dinner, so we can't cancel or refund it.
  • Weekly meal subscriptions: cancel or skip before the weekly order time. See our Subscription Policy.
  • Catering: a 10% deposit books your date and isn't refundable. If you cancel at least 7 days before your event, we refund everything except the deposit. Within 7 days of the event, we can't offer a refund.

Missed pickups

Orders not picked up by the end of the pickup window are donated or discarded, and we can't refund them. Weekly meal boxes not picked up by Friday close fall under the same rule. If you can't make your pickup, call us before the window closes and we'll do our best to help.

Shipped orders

Shipped orders travel frozen with a carrier. If your box arrives late, thawed or damaged, tell us within 24 hours with a photo and we'll send a replacement or refund it.

Gift cards

Gift cards can't be refunded or exchanged for cash. They don't expire.

Contact

Orders Up Delivery LLC, doing business as Orders UP Kitchen & Market 96 Laura Louise Ln Ste 7, Bozeman, MT 59718 406-662-1262 · info@ordersupdelivery.com